Our handcrafted pieces of original art are not subject to return for any reason other than damage. Please carefully review our policy below.

1. Items Damaged in Shipping

If your item has been damaged during shipping, we must be notified within five calendar days from the date of receipt. For Zephyr products purchased as gifts, notification must be made within five calendar days of the gift being unwrapped, or 10 calendar days of original receipt. Please note that gift purchases will require the gift occasion date to be provided at checkout.

We utilize several shipping options to ensure speedy delivery, and all packages are insured and photographed as packaging is completed. If damages occur during shipping, Zephyr will undertake the claim process with the shipping carrier on behalf of the customer. There is no fee for Zephyr’s involvement in the claims process, and the complete settlement awarded by the carrier will be passed on to the customer as the customer’s full refund, with proof of the settlement amount provided to the customer at the same time.

Zephyr will do due diligence in submitting the claim; however, we are subject to the time the carrier takes to process it, and the decision they make about any claim. The judgment of the carrier, the time it takes for the carrier to settle the claim, and the amount awarded (if any) will be deemed final by Zephyr Faith Crafts. If the award (if any) is unsatisfactory to the customer, they retain the right to further pursue a claim on their own.

2. Damaged Items

For any items that are damaged outside of shipping, we require photographic evidence to be submitted for review. These rare occurrences will be handled on a case-by-case basis. Zephyr reserves the right to make decisions based solely on the supplied photographic evidence by comparing customer photographs with the 5-10 photographs taken of each item as it is packed for shipping. If your item is damaged upon arrival, please take several hi-resolution photos to document the damage and get in touch with us right away. Assuming the damage was not due to the fault of the shipping carrier, we will work with you to find an equitable remedy that ranges from no compensation to a full replacement of your frame. If a replacement is deemed appropriate, you will be given the choice of any same- or lower-priced merchandise then currently in stock in our online store. In some instances, we may require your damaged frame to be sent back to us. It may also be determined that your frame is repairable, and in such cases, we will be happy to work with you on that too, often at no charge other than shipping (yes, you read that right!).

Please rest assured that we are here to support you and ensure your satisfaction with our products. If you experience any issues, we are more than happy to work with you to resolve them swiftly and fairly.